In light of recent developments, Dr. Brennen would like to share an important message with our community regarding COVID-19. Our team continues to work around the clock to ensure our policies keep you, your families, and our team members as healthy and safe as possible. This is our first priority.
As a small business, we’re committed to taking care of our team members. Our leadership team has provided us with by-the-minute guidance, information, and personal thermometers so we can keep ourselves and our families safe. Sick team members will be staying home and we’re encouraging everyone to avoid travel.
Some of the measures we are taking to increase social distancing may seem to lower our normal level of customer service, and we thank you for your patience with us as our team navigates these new protocols. It is vital that we keep our team healthy in order to keep our doors open. Our team works very close together to provide the services we do, and it is impossible to maintain the recommended 6 feet between all team members. Therefore, it is important that we reduce our team’s exposure as much as possible through the following methods:
After a great deal of careful consideration, we are temporarily closing our boarding kennel until further notice. We will be closely monitoring the COVID-19 situation and will post updates in regard to reopening our kennel.
When you arrive for your pet’s appointment, please call or text the office from your car. Our building is currently for staff only since our exam rooms are small, and maintaining distance between people is difficult in close quarters. A team member will collect your pet from your car, and our veterinarian will call you during or after the exam to discuss findings and recommendations.
Due to NYS mandates, we are unable to schedule appointments for wellness visits at this time with the exception of puppy/kitten visits. If you have any medical concerns, such as lameness, itchy skin, more frequent urination, or changes in appetite, please let us know and we will be happy to have a veterinarian examine your pet.
If you or any of your family members have any symptoms of illness
Please inform our team member when you call the office and avoid using cash or check whenever possible.
In our continued efforts of caution, we ask that you please check out with a credit or debit card instead of cash or checks. Credit or debit cards, Care Credit, and Scratch Pay transactions can all be processed over the phone. We do not have much cash in the practice, as the vast majority of our clients do pay via card. This means that making change for cash transactions can be a challenge. Additional trips to the bank are an exposure risk for our team, and our bank has just sent notification that lobby visits will require an appointment. Card transactions are very much appreciated during this time of uncertainty.
Curbside medication and food pick up
When you arrive at the practice to pick up your pet’s medications or prescription foods, please call or text the office. We will process the transaction over the phone and bring your items directly to your car.
We are looking at the possibility of providing delivery of products to your doorstep directly from our office. Also, our online pharmacy can be found on our website and has a wide selection of products available. If you need assistance placing an order, please call us and we will guide you through the process.
Lake Road has always taken pride in providing a clean facility for our team, clients, and patients, but we have increased our diligence in wiping high touch surfaces between every appointment.
We are developing some options for telemedicine, and may be able to offer the option of remote veterinary consultations to our existing clients in the coming days.
Refreshment area and children’s books
We have relocated our refreshment station from our waiting area. If you would like coffee, tea, water, etc. please ask any of our team members and we will cheerfully provide whatever you desire. In addition, we have removed our children’s books and activities from the waiting room.
Our team hopes to continue to provide smooth appointment flow, but wait times may be increased as we disinfect exam rooms between patients. If necessary, we will adjust our appointment schedule to decrease wait times, as we do not wish to have several clients in the waiting area either. We request that you wait in your car to increase distance between people.
Please ensure that you have included your pets in your preparations, and have a couple weeks worth of chronic medications and diets on hand. If you need medication or diet refills, please contact us at 607-733-6503.
We realize that this is a time of concern for all involved, and it is important to us that we continue to provide the highest level of care to your furry loved ones. Please feel free to contact us by phone/text at 607-733-6503 or email us at email@example.com with any questions or concerns with your pet or the new protocols.
We will get through this. Stay well, Friends.