Emergency Coverage


Emergency Service


Our practice has partnered with GuardianVets to provide you with client communication solutions and technology. GuardianVets’ triage solution will enable our practice to offer you after-hours veterinary support.

Here’s how it works:

  • If you call after-hours, you will speak to a licensed veterinary professional working for GuardianVets.
  • GuardianVets is serving as a virtual extension of our team. They follow our practice procedures and protocols already in place.
  • GuardianVets will not treat or diagnose our patients. They will triage emergency calls, facilitate ER referrals, gather history for on-call doctors, answer your questions, and assist you in determining the best course of action for your pet.

Through this partnership, we can now provide veterinary support for our clients when we’re out of the office. You will now have someone to help you determine if your pet’s concern is non-emergent or emergent.

We feel very strongly that this after-hours support should be available for all of our clients to help guide you in the event of an emergency, so there will be no fees associated with this service.

In some cases, you may be referred to Cornell if the veterinary nurse with Guardian Vets feels your pet requires more intensive care or cannot wait until our office opens.

(Please note: None of the veterinary practices in Elmira, Horseheads, or Corning area provide 24 hour care).

Sundays and holidays are strictly covered by Cornell Animal Hospital or other emergency clinics, such as VCA Colonial or the Veterinary Medical Center of Syracuse.

If your concern is imminent and you can not immediately speak with someone at Cornell, proceed to Cornell University Animal Hospital and call en route. Cornell is staffed 24 hours a day.

Recently, many emergency hospitals have been filling to capacity, so you may be referred to another hospital in Ithaca, Syracuse, or Rochester if your pet needs care, but Cornell is already at capacity. We understand that it is not optimal to have to travel with a sick or injured pet, but veterinary teams everywhere are doing the best they can to facilitate care for all pets that need care.

Poison Control Information

Please be prepared before calling with the following information:

  • Your name, address, and telephone number
  • Information concerning the exposure (the amount of agent, the time since exposure, etc.). For various reasons, it is important to know exactly what poison the animal was exposed to. If the agent is part of the Animal Product Safety Service, the consultation is at no cost to the caller. Otherwise, the animal poison control centers charge a fee.
  • The species, breed, age, sex, weight, and number of animals involved
  • The problems your animal is experiencing

Free assistance is available from the human poison control agencies; unfortunately, many drugs have different effects in animals so the information may not be as accurate for your pet’s condition.

If you call, be prepared to write down any information, consultation numbers, etc. that your veterinarian may need in order to discuss treatment with the center. Also, make sure to bring the poison control phone number with you if you have your animal seen so the veterinarian knows which center to contact.

Animal Poison Control Center:

Online Resources For Emergencies

If you have any questions, you can attempt to search the following sites, however, realize that there are always new advances in medication and treatment/therapy. Please do not hesitate to call during our regular business hours to discuss any concerns you may have or schedule an appointment to have your pet examined. These are ONLY references.

Veterinary Partner Website

American Animal Hospital Association

American College of Veterinary Internal Medicine

American Veterinary Medical Association

Center for Veterinary Medicine- U.S. Food and Drug Administration

Indoor Pet Initiative

Caring people who care for pets.


3065 Lake Rd
Horseheads, New York, 14845
Click here for directions.


Mon: 8:00 am – 6:00 pm
Tue: 8:00 am – 6:00 pm
Wed: 8:00 am – 6:00 pm
Thur: 8:00 am – 6:00 pm
Fri: 8:00 am – 6:00 pm
Sat: 8:00 am – 1:00 pm

Contact & Connect

Phone (call or text): 607-733-6503
Fax: 607-733-3656
Email: [email protected]

Directions from Corning:
  • Take 17/86 east towards Binghamton
  • Take Exit 53 (Horseheads) exit and stay to the right
  • Go through two lights, and at the third light take a right onto South Main, this turns in to Lake Road
  • The hospital is ~1.5 mile on the right
Directions from Elmira – local roads:
  • Take Church St. or Water St.to the Madison Ave Bridge
  • Take a left on to Madison Ave, this turns in to Lake St, and then to Lake Rd.
  • Follow Lake St. to Lake Rd. past Curly’s Chicken, the hospital is ~1/2 mile on the left
Directions from Elmira – highway:
  • Take 17/86 West towards Horseheads/Corning
  • Take Exit 54 towards Horseheads/Rt 13
  • Stay to the left to exit towards Horseheads
  • At the light, take a left on to South Main which turns in to Lake Road
  • The hospital is ~1.5 mile on the right
Leave us a message!
If you have a quick question or request, you can complete the form below to leave a message for our team. We will get back to you as quickly as possible. If you need immediate assistance, please call our team directly at 607-733-6503.