Privacy Policy

1. Introduction
This Privacy Policy describes how Lake Road Animal Hospital (“we”, “us”, or “our”) collects, uses, and protects your personal information when you opt in to receive SMS messages from us via our 10 digit long code (10DLC) messaging program.

2. Information We Collect

• Mobile phone number
• Your name (if provided)

3. How We Use Your Information
To send you SMS messages related to appointment confirmations, appointment reminders, medical reminders (for example, for vaccines due), as well as real-time text messages. To respond to your inquires or requests.

4. Data Sharing and Selling
We do NOT share, sell, or rent your mobile information with third parties or affiliates for marketing, promotional purposes, or newsletters. Your information will be used ONLY for the purposes described in this policy.

5. Opt-Out
You may opt out of receiving SMS messages from us at any time by replying STOP to any message. For help, replay HELP.

6. Message Frequency and Rates
Message frequency varies. Message and data rates may apply.

7. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

8. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at: lakeroadradiography@gmail.com or 3065 Lake Road Horseheads, NY 14845.

9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an effective date.

1. Lake Road Animal Hospital will be sending appointment confirmations, appointment reminders, medical reminders (for example, for vaccines due), as well as real-time text messages.

2. You can cancel the SMS service at any time. Just text “STOP” to the text number. After you send the SMS message “STOP” to us, we will send an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at Lake Road Animal Hospital, 3065 Lake Road, Horseheads, NY 14845.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy above.